Mr.Raj (that's him on your right, there) started as a painting
contractor, nearly 15 years ago, at a time when most apartment buildings in
Mumbai were relatively new. On a suite turnover, all that was needed was
some light maintenance and a coat of paint. And so that's what Raj Kumar Thakur did.
With time, the buildings aged and the requirements grew. When I joined the business in 1991, our clients were asking us if we could add other services besides painting to our offering.
Initially, we were asked, "could we repair plaster de-lamination?" We could. And so we added that service. Then we were asked "could we do floor and wall tile?" We could and did.
Could we maintain hardwood floors? We learned how to do that too. Then it was counter tops, cabinetry, plumbing and electrical work. In each case, we learned how to do it, then how to sequence it in with the other work so as to minimize the time needed and accelerate the process.
Mr.Raj Kumar Thakur
But that wasn't enough. When we reliased on outside manufacturers for custom
tops, we were unable to adequately control delivery times. This made it
commit to our timelines. So we made the decision to operate our own
manufacturing facilities, integrating them into our process flow, the better
timing and prioritization. We experienced the same problem with cabinetry,
solved it the same way. Eventually, we brought almost all custom items in
Now virtually nothing custom needs to be outsourced.